Article 1. Purpose
The purpose of these Rules is to set out the general rules of conduct and behavior within Samaritaine Department Store. These Rules apply to anyone entering the Store premises, including visitors who do not make a purchase (hereinafter the “Customer[s]”). All Customers acknowledge that their very presence in the Store implies their acceptance of these Rules unreservedly.
Complying with these Rules is essential to welcoming Customers in optimal conditions, especially in terms of safety and security.
Article 2. Opening and Closing Times
The opening and closing times are provided for information purposes only. Depending on the circumstances, Management reserves the right to modify them without notice.
Article 3. Store Access
3.1. Access Control and Monitoring
For security reasons, Samaritaine reserves the right to inspect clothing, coats and personal belongings of Customers, including the inside of bags, luggage or packages, either visually or with the aid of special equipment, when Customers enter and/or exit the Store, and anywhere in the Store. Customers agree to submit to these possible checks. Customers are required to behave appropriately toward security personnel and to facilitate these checks.
If a Customer refuses, Samaritaine reserves the right to deny them access to the Store or to escort them out.
It is forbidden to bring into the Store objects which, due to their purpose or characteristics, present a risk to the safety of individuals, the building or the furniture, including:
- weapons or ammunition (including any object or toy that looks like a weapon);
- explosive, flammable or volatile substances;
- illicit products and substances;
- dangerous, foul-smelling objects;
- bulky or excessively heavy objects, including electric scooters and bicycles.
Samaritaine permits skateboards, electric unicycles, non-electric scooters and foldable bikes to be carried by hand into the Store, depending on their size. It is strictly forbidden to use them in the Store.
3.2. Clothing
Proper clothing covering the upper and lower body and shoes must be worn. In accordance with the provisions of Loi n°2010-1192 du 11/10/2010 (French law No. 2010-1192 of 10/11/2010), any individual wearing an item of clothing that is intended to conceal their face is prohibited from accessing the Store, with the exception of health-related face covering. Access to the Store may be refused if these dress code requirements are not followed.
3.3. Animals
Only small, non-exotic pets, transported in a bag or carry cage, as well as guide or assistance dogs for visually impaired people, are allowed inside Samaritaine. The owner must maintain full control over their animal.
Article 4. Guidelines on Behavior, Safety and Hygiene
4.1. Customer Behavior
Samaritaine may intervene and take any appropriate measures, whether to escort the Customer outside the Store, notify the police and/or file a complaint, including in the following cases:
- theft, fraud
- malicious intent, failure to comply with safety instructions and/or these Rules;
- disorderly conduct, alcohol intoxication or drug intoxication;
- verbal and/or physical violence, boisterous behavior, insulting remarks;
- indecency, racism, homophobia, etc.
It is forbidden to act in any way that jeopardizes the proper functioning of the Store and in particular:
- racing, jostling, sliding or climbing;
- carrying out religious practices, political acts or ideological acts;
- distributing leaflets of any kind, collecting money or collecting signatures in the Store or in front of its entrances, without the prior, express and written authorization of Samaritaine;
- taking over a space in the Store, including relaxation areas (excluding catering) for more than an hour;
- throwing paper or garbage on the ground, throwing away chewing gum or sticking it onto a surface;
- disturbing other Customers by engaging in any noisy conduct, in particular by listening to audio devices and using mobile phones;
- leaving personal items unattended, even for a few moments;
- damaging, degrading, climbing or moving furniture, works of art, any decorative items or any other installations in the Store;
- degrading goods and merchandise sold in the Store.
Sanitary facilities are available to Customers. All Customers must make sure they leave them in the same state as before they were used. In the event of any malfunction such as water damage, the Customer is asked to alert a Store employee immediately.
Children under the age of 18 remain under the responsibility of their guardian(s) in the Store.
4.2. Smoking Ban
It is strictly forbidden to smoke and use electronic cigarettes inside the Store. Failure to comply with this prohibition may result in the Customer receiving a level 3 fine. It is also strictly forbidden to use narcotics in or around the Store, under penalty of permanent exclusion.
4.3. Prohibition on Group Visits
Group visits organized by third-party organizations are prohibited in the Store on the grounds that they are likely to disrupt the normal operation of the Store. Groups of visitors will be escorted to the exit.
All Customers have the opportunity to book an official visit to Samaritaine at the Store’s Concierge.
4.4. Video Protection System
To protect the safety of persons, property and the premises, the Store is equipped with a video protection system operated by Samaritaine SAS (Loi n°95-73 du 21/01/1995 [French Law No. 95-73 of 01/21/1995]) and Décret n°96-296 du 17/10/1996 [French Decree No. 96-296 of 10/17/1996). The legal basis for this processing is Samaritaines SAS’ legitimate interest in ensuring the prevention of security incidents.
Images are stored for fifteen days and can be viewed in the event of an incident by staff and service providers in charge of security within Samaritaine and by the police. Samaritaine SAS has put in place technical and organizational measures to ensure the confidentiality of these images.
For any information on this system or to exercise their right of access to images in accordance with Loi 78-17 du 6/01/1978 relative à l’nformatique aux fichiers et aux libertés (French law No. 78-17 of 01/06/1978 relating to data processing, files and freedoms) in force and the General Data Protection Regulation, the Customer must contact the Data Protection Officer by email at dpofrance@samaritaine.com. If the Customer is not satisfied with the DPO’s response, they have the right to file a complaint with the Commission Nationale de l’informatique et des Libertés (French National Commission on Computer Technology and Freedom, CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
4.5. Health Measures
In the event of a health crisis, it may be made mandatory to comply with social distancing measures, present a health or vaccination pass, wear a face covering, or wear any other protective element in all or part of Customer spaces.
Any Customer who fails to comply with such obligations may be refused entry or be escorted to the exit.
4.6. Conduct in Case of Evacuation
In the event of a major incident endangering the safety of Customers, they must immediately and calmly proceed to the emergency exits provided for this purpose to leave the building.
Article 5. Restaurants and Any Service Delivery Area: SPA, Hairdresser, Entertainment and Event
Restaurants, SPA and the Beauty Studio, operating within Samaritaine may require Customers to comply with additional and/or stricter rules.
Article 6. Exclusion of Liability for Theft and Damage to Customer Property
Samaritaine is not responsible if Customers’ personal belongings are stolen, lost or damaged within the Store premises. Customers are advised to pay special attention to their personal belongings.
Article 7. Found Property
Any property found must be deposited at one of the reception areas of the Store, on the ground floor or in the basement. Any object found in the Store will be kept for one month from when it is found. Items can be collected at the Concierge subject to the presentation of any proof that Samaritaine considers appropriate.
Customers can report any lost property on the website of our partner Troovat https://troov.com/en/samaritaine. These Customers will be informed via our partner Troov if property that may correspond to the property declared to have been lost has actually been found in the Store.
Samaritaine declines all responsibility for storing found objects.
Article 8. Lending of Equipment
Samaritaine provides Customers with free equipment, subject to availability, including wheelchairs, strollers and small pet bags. This equipment remains the property of Samaritaine. The borrower undertakes to behave reasonably and to return the equipment the same day in perfect condition, before the Store closes. Samaritaine declines all responsibility in the event of damage sustained by the borrower or caused to a third party due to improper use of the equipment.
Article 9. Complaints and Suggestions
Any Customer may make suggestions, comments or complaints concerning the running of the Store to the customer service department by email at contact.samaritaine@samaritaine.com or by phone at +33 1 88 88 60 00 (price of a local call from France).
Article 10. Miscellaneous Provisions
These Rules shall be brought to the attention of the Customer by all appropriate means and in particular by displaying them in the Store and/or with the Customer Relations staff.
Samaritaine reserves the right to modify these rules at any time and without notice.
In the event that a clause of these Rules is found to be in breach of a legal or regulatory provision in force, such clause shall be deemed unwritten, but the remainder of these Rules shall continue to be in effect.